Bringing French Elegance to a Secluded Tropical Paradise, Lombok
Client Overview
A group of two sister resorts located in a breathtaking tropical setting—a beach lover’s dream with luxurious rooms and villas.
Guests can relax by a stunning pool area, savor freshly prepared dishes and cocktails crafted daily by a talented culinary team, and enjoy activities like surfing lessons or serene spa treatments.
This resort offers a true escape from the everyday, blending luxury with an organic, laid-back atmosphere.
Challenges
Due to their remote location and tropical climate, the resort relied on external vendors for several breakfast items and pastries, often compromising on quality.
The absence of a dedicated pastry space created operational challenges, making it difficult to manage daily production effectively. Additionally, the team lacked specialized training to elevate their existing pastry offerings.
The client also aimed to create a distinctive tea-time experience with two levels of offerings tailored to guest preferences.
Solutions
- Recipe Selection: Curated simple yet elegant French recipes, timeless and versatile, focusing on breakfast items and the new tea-time offerings.
- Pastry Space Planning: Collaborated with the team to design a dedicated cold room for pastry production, enhancing workflow efficiency and comfort in the tropical heat.
- Essential Tools Provision: Provided a comprehensive list of necessary tools and equipment to support consistent, high-quality pastry production.
- Tailored Training: Delivered hands-on training adapted to local conditions—addressing ingredient availability, climate challenges, and efficient use of equipment. Taught recipe variations using local fruits and flavors.
- Comprehensive Documentation: Supplied a detailed recipe book with notes, diagrams, and step-by-step photos and videos to ensure long-term consistency.
- Operational Planning: Developed daily production schedules to optimize workflows while seamlessly integrating pastry preparation into the resort’s busy operations.
- Recipe Enhancement: Identified ways to refine existing recipes with simple adjustments to align them with the elegance of the new offerings.
Results
The training led to significant positive outcomes:
- A highly motivated team with a dedicated, well-equipped space for pastry production.
- An exciting new tea-time offering that adds creativity to daily operations and boosts afternoon sales—a previously underperforming time slot.
- Flexible tea-time options, perfect for special occasions like birthdays, romantic getaways, or beachfront picnics.
- Freshly made, on-site breakfast pastries, leading to improved guest satisfaction.
- A unique, high-end pastry offering that differentiates the resort from competitors.
- A delighted owner with an elevated dessert menu and a confident, empowered culinary team.
- New, high-quality tools and equipment that support consistent, exceptional pastry results.
Testimonial
“It has been a genuine pleasure for our resort to have worked with Charlotte. Before she came on board, we were buying our breakfast croissants and pastries from outside vendors, and these lacked a homemade feel. We were, therefore, thrilled with Charlotte’s offer to show us how to make all our baked goods in-house. From day one, she put 100% care and effort into training our chefs how to make a curated selection of French desserts, and helped give creative input on how to present and serve them. Her instructions were clear and well-received by everyone on our kitchen team, and the results of all the baked goods were stunning. Our chefs are now confident in making everything she had taught them, and enjoy utilizing their newfound skills. We are grateful to have partnered with Charlotte, and recommend her to those who want to elevate their pastry game.“
CEO, Lombok Resort
“Thank you so much, Chef Charlotte! We truly appreciate the time and dedication you poured into the pastry and bakery training. It was an incredible experience, and the results have exceeded our expectations. Several of the amazing products you introduced during the training have already found their way into our Tea Time Packages, including:
- Macarons
- Fruit Mousse
- Butter Cookies
- Madeleines
- Financiers
- Croissants
- Tarlettes
- Marble Cake
We’re thrilled that our team has successfully grasped 95% of the production methods you shared. We are confident this will elevate our offerings to new heights. That said, we’re currently awaiting additional support for the necessary ingredients and equipment to fully optimize production.
Once again, thank you for sharing your invaluable expertise with our team. Your guidance has made a lasting impact, and we look forward to continued collaborations in the future.“
Chefs team, Lombok Resort
Inspired by Our Success with this Exclusive resort in Lombok?
Imagine the transformation we can bring to your resort’s dessert offerings. Contact us today to schedule a consultation and see how our personalised on-site pastry training can elevate your culinary experience. Let’s create unforgettable moments for your guests together.